Home  Career Opportunities
Career Opportunities

Monmouth Telecom has the following job opportunities available:


Telecom Provisioner

Customer Service Associate

Telemarketing Associate

Accounts Payable Department Associate

Sales Associate




Telecom Provisioner
Telecom Provisioner must be able to work independently, and as well as part of a team, in a fast paced environment. Strong communication, customer service, and computer skills are a must. Successful candidate must have Project Management skills and basic knowledge of telecommunications. Candidate needs to be well organized and pay attention to detail.

Responsibilities:
  • Understand and perform the essential functions in both manual and automated provisioning process in order to turn up customer’s T1 circuits, Voice service, Number Portability, Internet & MPLS data, UNE-P lines, Toll Free and Directory Listing.
  • Other provisioning responsibilities include ordering internal infrastructure such as DS3’s, E911 trunks, local in and local out trunks.
  • Responsible for interacting with customers, pbx vendors, outside sales agents and internal employees.
  • Use a number of internal and external provisioning systems: Access Ordering (CSG), LSI, NPAC, SMS800, Qwest Remote Control.
  • Perform basic troubleshooting when needed.
  • Utilize Internet, Excel, Word and Microsoft Outlook.

Skills/Qualifications:

  • Strong people skills
  • Good phone etiquette
  • Follow directions
  • Meet deadlines
  • High School Diploma or GED required

Entry level position, willing to train.

Work Environment: Professional, business setting. Hours are Monday-Friday, 8:30 AM to 5:30 PM.

Please email your resume to jobsp@monmouth.com or FAX it to 732-704-1130, Attn: HR.

EOE



Customer Service Associate
Monmouth Telecom is seeking a highly motivated individual to fill the full-time position of Customer Service Associate. Monmouth Telecom, headquartered in Red Bank, New Jersey, is a dynamic and fast-growing CLEC. We offer a complete package of voice and data solutions for small, medium and large business customers throughout New Jersey.

Outstanding customer service and interpersonal skills are mandatory and are the company's main priority. The ideal candidate must be able to work in a fast-paced, team-oriented environment and understand what customer urgency is.

Experience requirement:
  • Minimum 2 years’ experience in a service-oriented environment
  • Telephone company experience is highly desirable

Voice and Data Customer Support duties include (but are not limited to):

  • Effective verbal and written communication skills – Ability to be articulate and diplomatic
  • Maintain customer relationship by responding to and clarifying inquiries – Set priorities
  • Document inquiry/response actions in customers’ accounts
  • Analyze customer needs – Process information quickly
  • Resolve product or service problems –
    • Gather and research information – Review previous inquiries and responses
    • Select and explain the best solution to solve the problem
    • Assemble and forward information
    • Verify customer’s understanding of information
  • Expedite corrections or adjustments
  • Follow up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed

Skills/Qualifications:

  • Excellent verbal communication
  • Strong customer focus
  • Product knowledge
  • Clear and pleasant speaking voice
  • Data entry & reporting skills
  • Analytical and organizational skills
  • Decision-making ability with sound business judgment
  • Process and procedure oriented
  • Multitasker

Salary $30-35K with paid vacation, paid sick time, paid personal days, 401(k) Plan, and a generous Health Benefits Package.

Hours are Monday-Friday, 8:30 AM to 5:30 PM.

LOCAL CANDIDATES ONLY, please apply.

Please email your resume to jobs@monmouth.com or FAX it to 732-704-1130, Attn: HR.

EOE



Accounts Payable Department Associate

Monmouth Telecom is a Telephone Company and Internet Service Provider, serving Northern and Central New Jersey. We are located in Red Bank, New Jersey.

We are looking for a responsible individual with a good track record of employment and/or education for a position in our fast-paced Accounts Payable Department. The ideal candidate must have the following abilities:

  • Accuracy – this is paramount.
  • Flexibility.
  • Detail-oriented.
  • Basic knowledge of database functions.
  • Experience in Accounts Payable.
  • Ability to work efficiently with accounting software.
  • Competency in Microsoft Word and Excel.
  • Knowledge of Quick Books is a plus.
  • Telecommunications product knowledge is a plus.

The candidate will be expected to understand distributors’ contracts, effectively handle issue resolutions, ensure timely and appropriate responses to requests & questions, handle corporate account reconciliation & correspondence, and meet established goals and objectives.

You must have the ability to learn and interact with multiple computer systems. You will work independently and need to possess strong follow-up and communication skills with effective time management skills.

This is a full-time position at our Red Bank office. We offer a 401(k) Plan and Health Benefits including prescription, vision and dental. No relocation. M/F. EOE.

Please send your resume to jobs@monmouth.com. You may apply online, or send all information via fax to 732-704-1130, Attn: HR Dept.

No phone calls, please.



Sales Associate

Monmouth Telecom, headquartered in Red Bank, New Jersey, is a dynamic and fast growing Competitive Local Exchange Carrier (CLEC). We offer a complete package of voice and data solutions for small, medium and large business customers throughout the state of New Jersey.

We are seeking a dynamic, highly motivated, enthusiastic individual to join our Sales Team. The ideal candidate must have an outstanding background in Telecommunications/Sales. He or she must be career-oriented and have a sincere desire to excel in this thriving, very competitive field. This person will have excellent communication, organizational and follow-up skills. A key attribute is the ability to attain and retain customers. The ideal candidate will have extensive knowledge of the Princeton / Camden area. This is a full-time, regular position offering salary plus commission.

We offer a comprehensive benefits plan: paid Vacation time, a generous 401(k) Plan, fully paid employee Health Benefits -- including Prescription, Vision and Dental Plans -- and a fully paid Long-term Disability Plan.

Please give salary requirements when applying online, via email to jobs@monmouth.com or via fax to 732-704-1160. You may also call 732-704-1000 ext. 282.

EOE



Telemarketing Associate

Monmouth Telecom, headquartered in Red Bank, New Jersey, is a dynamic and fast growing Telephone Company. We offer a complete package of voice and data solutions for small, medium and large business customers throughout the state of New Jersey. We are seeking a dynamic individual who desires a career-oriented Sales position with potential for growth and advancement. The ideal candidate should be out-going, friendly, possess strong communication skills, and be motivated to excel.

This can be a Full-time, regular position: 40 hours per week, standard business day

We offer a comprehensive benefits plan: paid Vacation time, paid Sick days, paid Personal days, a generous 401(k) Plan, fully paid employee Health Benefits -- including Prescription, Vision and Dental Plans -- and a fully paid Long-term Disability Plan.

Or a Part-time, regular position: 20-25 hours per week, arrangement to be determined. No benefits.

Salary is commensurate with experience. Please email your resume to jobs@monmouth.com. Or you may fax it to 732-704-1160, Attn: HR Dept. or call 732-704-1000 ext 282.

EOE