8 Most Popular Phone System Soft Keys

Soft Keys provide a mechanism for users to prioritize the phone system features that they use most frequently. By placing the feature on the front screen of the phone, it is always conveniently located at your fingertips, available for use at the touch of one button. This streamlining allows you to handle your clients with less delay, resulting in higher quality customer service. The picture below demonstrates the location of the soft keys on the Cisco 504G. There are four of them and they are located along the bottom edge of the LCD screen, underneath the Cisco logo.

With thousands of phones installed we can now report on which soft keys have emerged as the most popular across all of our business customers. The Cisco phone supports context based soft keys. This means that you will see a different set of soft keys when your phone is on hook, than when you are on actively engaged in a phone call.

The Most Popular Soft Keys for when the phone is on hook or idle:

1. Redial - Presents a list of all the 60 most recently dialed numbers.
2. Call Forward - Activates an unconditional call forward.
3. Do Not Disturb - When Do Not Disturb is enabled, all incoming calls are sent directly to voicemail.
4. Call Pick Up - Answer your colleague’s ringing phone to provide faster customer service when your colleague will not to be able to answer their phone.

Most Popular Soft Keys for when the phone is in use:

1. Attended Transfer - Send the caller to a colleague, warning your colleague privately first that the call is coming.
2. Blind Transfer - Send the caller to your colleague without providing your colleague any warning.
3. Conference - Add another person to the call.
4. Call Park - Place the caller on hold in a global parking lot.

These features and more are demonstrated on our youtube channel.